An opinion statement about an organisation or a product is known as: (A) Dirty copy (B) Spoof (C) Spam (D) Puffery Correct Ans: (D) Explanation: Marketers define an opinion statement about an organization or a product as puffery. They use this term to describe exaggerated or promotional statements that highlight positive attributes. Puffery emphasizes benefits to influence consumer perception rather than provide literal facts. For example, advertisers claim their product is "the best in the world" or offers "unmatched quality." These subjective statements cannot always be proven, but they successfully create a favorable image for products. Marketers often use puffery to appeal to emotions and aspirations. Advertisers ensure puffery highlights features or benefits that resonate with the desires of the target audience. Regulators usually allow puffery as long as marketers avoid making false claims or misleading consumers. Companies in industries such as food, fashion, and technology use puffery to build their brand identity. They differentiate products in competitive markets by presenting appealing and persuasive messages. Puffery helps brands connect with customers, establish recognition, and encourage trust in their offerings. This technique remains a powerful strategy in advertising and plays a critical role in persuasive communication.