Key Dimensions of Customer Service for PR Professionals

Leave a Comment / June 2014 (II), MCQ (Question-Answer), Public Relation & Corporate Communication, UGC-NET (Paper II) /

Identify the correct sequence of dimensions of customer service a PR professional should be aware of Correct Ans: (A) Explanation: Public relations (PR) professionals play a vital role in managing customer relationships and ensuring brand trust. To provide excellent customer service, they must focus on four key dimensions: reliability, tangibles, responsiveness, and confidence. The first […]

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